配送ポリシー

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.

• Once your order has been processed, it will be dispatched and delivery takes an average of 7 - 14 working days.
  We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

• Please Note: To keep our process efficient and timely, we allow a 15-minute cancellation window after purchase. Once this window has passed, the parcel will already be undergoing logistics and warehouse checks, even if the tracking number still shows it as unshipped or unprocessed. For this reason, we will be unable to cancel or issue a refund after the 15-minute period. The customer will need to wait for the parcel to be delivered and then follow our standard refund and return process.

Placing an order
The ordering process at Luna&Lucas is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.
Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.
On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At Luna&Lucas, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

• Klarna (deferred payment)

• Credit card (AMEX, Mastercard, Maestro, Visa)

• Paypal account

• EPS

• Immediately

Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs
We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online shops, we are very busy, please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email at info@lunalucasjewels.com. Our service team will be happy to advise you on the right solution.